|Description||Empowering consumers to get heard|
Nevahold is a service that seeks to eliminate the most frustrating and time consuming part in the customer service delivery process, by providing consumers with a unified platform that allows them to reach out to any company on the go. The service supports companies multiple contact channels to ensure the consumer’s voice is heard.
Nevahold receives a question or complaint from a consumer and posts it to the respective company’s customer support channels being Facebook, Twitter, email or any other support channel. The consumer goes about her daily activities and receives a response from the company through nevahold. If the brand does not respond to the consumer within a certain time frame nevahold blasts the company on all of its social media networks until there is a response.
Now instead of a consumer spending 30 minutes on hold for a customer support agent or searching online forums for an answer, she spends less than a minute to make her voice heard.
How Nevahold works in 90secondsAdded: 1/9/13