|Description||Powering Exceptional Customer Service|
NeoAssist.com is a privately held Brazilian company founded in 1999 with a focus on meta-search engine technology. The company’s focus quickly shifted, and by 2001 it had turned its sights on the B2B segment, gearing up to its current position as a leading developer of solutions for enabling surprising customer service interactions, providing software for large-scale contact center operations. Currently, the NeoAssist platform is in use by most of the major e-commerce sites and several companies of the most varied sectors in Brazil and Latin America.
Using proprietary technology dubbed “Neoask”, the platform allows users to obtain 70% to 95% self-help indices without any end-user learning curve. The responses to the users questions are presented online, instantly, 24hrs a day, 7 days a week without human manual interaction. This Intelligent Service module allows your contact center to focus its time and energy on complex cases which require more detailed follow through. In these cases, the integrated platform also excels with mature top-of-market multi-platform tools for multi-media servicing of customers, be it through E-Mail, the Web (including real-time chat and form-based interactions), Social Networks, the Phone (with a full CTI offering), or any other contact method the company wishes to open for communication.
In 2010 the platform served over 7 million customer interactions . In 2011 this number surpassed the 30 million mark, as NeoAssist.com was deployed in more than 120 new operations.
The company has been growing over 100% every year for the past years. This agressive growth rhythm has been maintained for yet another year as NeoAssist announced on 28th January 2013 its growth figures for 2012 at 112%.
2013 starts with NeoAssist.com touting its new complete platform, NeoAssist 360 - which aims at enabling a truly seamless, multi-channel customer-service platform. A strategy the company refers to as “360 degree service”.
What is NeoAssist.com? (English Version)Added: 2/10/13
What is NeoAssist.com? (Portuguese Version)Added: 4/5/13