• TechCrunch
• CrunchBase
• More
  • TechCrunch Europe
  • TechCrunch France
  • TechCrunch Japan

Needle

edit

Needle offers the leading sales chat platform for web, social and mobile commerce.

Leveraging innovative cloud-sourced and @anywhere technology, Needle offers brand advocates (either yours, or ones we gather for you) as chat agents who know and love your products. Needle’s one-of-a-kind interactive, socially connected chat tools allow your chat agents to wow customers with knowledge and personal attention, lifting AOV, lifetime loyalty and value while increasing ROI.

Needle Mobile allows customers to scan a QR or bar code and instantly talk to a product expert from anywhere–including a brick & mortar store.

“You’ve been shopping before online and have probably got to the point where you said “I wish I could talk to someone about this.

That’s what we do.

We have built an application that lets us help people find the right product while they are shopping online. To do this, we combine chat and our demonstration tools to provide as close to an ‘in-store’ shopping experience online. And even IN a store, we can make the experience better with our mobile solutions!”

Morgan Lynch, Needle CEO.

Milestones

edit

• 
  Needle added Greg Butterfield as Board of Directors.
  Posted 12/6/11 at 6:49pm
• 
  Needle added Jeff Kearl as Board Member. (8/8/10)
  Posted 4/15/11 at 9:44am
• 
  Needle added Andy Bown as VP of Sales.
  Posted 2/4/11 at 3:24am
• 
  Needle added Kristen Knight as VP of Product Management.
  Posted 2/4/11 at 3:24am
• 
  Needle added Noelle Bates as VP of Community.
  Posted 2/4/11 at 3:24am
• 
  Needle added Mikko Valimaki as Founder & CTO.
  Posted 2/4/11 at 3:24am
• 
  Needle added Morgan Lynch as Founder & CEO.
  Posted 2/4/11 at 3:24am
• 
  Needle received $2.5M in Debt funding. (4/25/12)
  Posted 4/25/12 at 6:38pm via dowjones.com
• 
  Needle received $2M in Angel funding. (2/4/11)
  Posted 2/4/11 at 3:50am via techcrunch.com
• 
  Needle — Needle Introduces the First Social Commerce Chat Integrations at Adobe Omniture Summit (3/22/11)
  Posted 3/22/11 at 8:24am via yahoo.com
• 
  Needle — Launched new Needle platform with client, Skullcandy.com (8/15/10)
  Posted 3/11/11 at 2:54pm
• 
  Needle — Launched Needle chat with new client Skullcandy.com (2/1/10)
  Posted 3/11/11 at 2:53pm
• 
  Needle — Launched Needle chat with new client Creminelli.com (1/20/11)
  Posted 3/11/11 at 2:52pm
• 
  Needle — Launched Needle chat with new client, Axlscloset.com (3/11/11)
  Posted 3/11/11 at 2:51pm

Videos

Screenshots

edit

Above: Needle Home Page Feb 2011
Uploaded: 2/13/11

Sources

1. Needle Is Raising $2 Million For Its 'Guided Shopping Platform', Sports A Great Logo (techcrunch.com) [edit]
2. Needle Raises $2.5M To Improve Service For Online Shoppers (pevc.dowjones.com) [edit]
Citation Needed [add]
Citation Needed [add]
Citation Needed [add]
Citation Needed [add]
Needle Introduces the First Social Commerce Chat Integrations at Adobe Omniture Summit (finance.yahoo.com) [edit]