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Needle

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Needle offers the leading sales chat platform for web, social and mobile commerce.

Leveraging innovative cloud-sourced and @anywhere technology, Needle offers brand advocates (either yours, or ones we gather for you) as chat agents who know and love your products. Needle’s one-of-a-kind interactive, socially connected chat tools allow your chat agents to wow customers with knowledge and personal attention, lifting AOV, lifetime loyalty and value while increasing ROI.

Needle Mobile allows customers to scan a QR or bar code and instantly talk to a product expert from anywhere–including a brick & mortar store.

“You’ve been shopping before online and have probably got to the point where you said “I wish I could talk to someone about this.

That’s what we do.

We have built an application that lets us help people find the right product while they are shopping online. To do this, we combine chat and our demonstration tools to provide as close to an ‘in-store’ shopping experience online. And even IN a store, we can make the experience better with our mobile solutions!”

Morgan Lynch, Needle CEO.

Recent Milestones

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• 
  Needle added Jim Barnett as Director. (7/7/12)
  Posted 8/13/12 at 12:18pm
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  Needle received $10.5M in Series B funding. (7/2/12)
  Posted 7/2/12 at 7:42pm via techcrunch.com
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  Needle received $2.5M in Debt funding. (4/25/12)
  Posted 4/25/12 at 6:38pm via dowjones.com
• 
  Needle — Needle Introduces the First Social Commerce Chat Integrations at Adobe Omniture Summit (3/22/11)
  Posted 3/22/11 at 8:24am via yahoo.com
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  Needle — Launched Needle chat with new client, Axlscloset.com (3/11/11)
  Posted 3/11/11 at 2:51pm
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  Needle received $2M in Series A funding. (2/4/11)
  Posted 2/4/11 at 3:50am via techcrunch.com
• 
  Needle — Launched Needle chat with new client Creminelli.com (1/20/11)
  Posted 3/11/11 at 2:52pm
• 
  Needle added Sam Decker as Board Member. (10/1/10)
  Posted 7/3/12 at 5:20am
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  Needle added Sam Decker as Board Member. (10/1/10)
  Posted 7/3/12 at 5:24am
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  Needle — Launched new Needle platform with client, Skullcandy.com (8/15/10)
  Posted 3/11/11 at 2:54pm
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  Needle added Jeff Kearl as Board Member. (8/8/10)
  Posted 4/15/11 at 9:44am
• 
  Needle — Launched Needle chat with new client Skullcandy.com (2/1/10)
  Posted 3/11/11 at 2:53pm
• 
  Needle added Andy Bown as VP of Sales.
  Posted 2/4/11 at 3:24am
• 
  Needle added Greg Butterfield as Board of Directors.
  Posted 12/6/11 at 6:49pm
• 
  Needle added Morgan Lynch as Founder & CEO.
  Posted 2/4/11 at 3:24am
• 
  Needle added Noelle Bates as VP of Community.
  Posted 2/4/11 at 3:24am

Videos

Screenshots

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Above: Needle Home Page Feb 2011
Uploaded: 2/13/11

Sources

1. Needle Is Raising $2 Million For Its 'Guided Shopping Platform', Sports A Great Logo (techcrunch.com) [edit]
2. Needle Raises $2.5M To Improve Service For Online Shoppers (pevc.dowjones.com) [edit]
3. No More Call Centers: Needle Grabs $10.5M To Turn Your Fans Into Customer Service Reps (techcrunch.com) [edit]
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Needle Introduces the First Social Commerce Chat Integrations at Adobe Omniture Summit (finance.yahoo.com) [edit]