|Description||Customer Experience Management Software|
|Venture Round, 9/2012 |
|Series B, 2/2013 ||$20M|
Medallia is the customer experience management company. Founded in 2001, the company is trusted by the world’s leading brands including Verizon, Macy’s, Sephora, Honeywell, Wells Fargo, Sony, Four Seasons, Sodexo, and Best Western to improve customer experiences. Medallia’s Software-as-a-Service (SaaS) application enables companies to capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action everywhere — from the C-suite to the frontline — to improve the customer experience (CX).
Medallia is a pre-IPO, bootstrapped company that recently took its first round of funding from Sequoia Capital. With 95% customer retention and referencabilty. Medallia’s leading SaaS Customer Experience Management offering enables our customers to achieve measurable business value as measured by increased customer loyalty, retention, and revenue.
Medallia considers itself a technology company at heart, with employees who like to create new things, and it will continue to strengthen its technology core to bring new data collection, analytics, collaboration, mobile, social, and visualization capabilities into its solution. Medallia is expanding and is looking for employees with a hunger to learn, a curiosity to understand and the skills to develop products and deliver services that will delight our customers.
Engineering at MedalliaAdded: 10/1/12
Client Services at MedalliaAdded: 10/1/12