|Description||Customer Service Software|
KANA Software, Inc. is an American multinational software company that delivers on-premises and cloud-based customer service solutions to large and mid-size organizations. KANA software is used by more than 900 businesses and government agencies worldwide. The company is a recognized leader in multi-channel customer service and develops a number of Customer Experience Management (CEM) products. These products leverage service processes including e-mail, chat, knowledge management, agent desktop, and Web self-service.
KANA offers three product lines: KANA Enterprise enables large businesses to unify agent and customer experiences across channels and integrate legacy business systems with a unique design-orchestrate-listen platform. LAGAN Enterprise is specifically designed around the challenging data management and integration requirements of the Public Sector. Like KANA Enterprise it unifies agent and customer experiences and provides extensive systems integration adapters. LAGAN Enterprise also includes specialized functionality for the public sector in areas such as 311 call center and social housing. KANA Express is the company’s cloud-based offering providing integrated multi-channel customer service to mid-size businesses and government agencies. KANA Express includes agent desktop, integrated knowledge management, email management, live chat, web self-service, whitemail management, social media management, and extensive reporting and analytics in one easy to use and deploy cloud-based system.
KANA Customer Service is …Added: 6/28/13
KANA EnterpriseAdded: 6/28/13
LAGAN EnterpriseAdded: 6/28/13
KANA ExpressAdded: 6/28/13