|Description||Customer Service Software|
KANA Software, Inc. is an American multinational software company that designs and sells customer service solutions intended for both commercial and government sectors. The company is a world leader in multi-channel customer service and develops a number of Customer relationship management (CRM) products. These products leverage service processes including e-mail, chat, call centers, and Web self-service. KANA names its integrated solution Service Experience Management (SEM), whose centralized platform enables businesses to design, implement and fine-tune service experience across all channels. The company aims to unify and adapt customer journeys across contact center, Web site and social community, and is consistently rated a service leader by KMWorld, CRM Magazine and Customer Inter@ction Solutions Magazine. KANA’s solutions are used by more than 600 enterprises, including half of the Global 100 and more than 200 government agencies. It is based in Silicon Valley and has offices worldwide.