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KANA Software

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KANA Software, Inc. is an American multinational software company that designs and sells customer service solutions intended for both commercial and government sectors. The company is a world leader in multi-channel customer service and develops a number of Customer relationship management (CRM) products. These products leverage service processes including e-mail, chat, call centers, and Web self-service. KANA names its integrated solution Service Experience Management (SEM), whose centralized platform enables businesses to design, implement and fine-tune service experience across all channels. The company aims to unify and adapt customer journeys across contact center, Web site and social community, and is consistently rated a service leader by KMWorld, CRM Magazine and Customer Inter@ction Solutions Magazine. KANA’s solutions are used by more than 600 enterprises, including half of the Global 100 and more than 200 government agencies. It is based in Silicon Valley and has offices worldwide.

Recent Milestones

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• 
  KANA Software acquired Trinicom. (4/24/12)
  Posted 4/24/12 at 8:22pm via marketwatch.com
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  KANA Software acquired Overtone. (4/5/11)
  Posted 4/5/11 at 5:50am via techcrunch.com
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  KANA Software acquired Lagan Technologies. (11/4/10)
  Posted 5/18/11 at 2:21pm via kana.com
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  KANA Software was acquired by Accel-KKR for $48.9M. (10/27/09)
  Posted 1/25/10 at 3:21am via accel-kkr.com
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  KANA Software added Andy Kieffer as VP Channels Sales. (4/1/97)
  Posted 7/13/12 at 3:40pm
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  KANA Software added Michael Wolfe as Vice President, Engineering. (3/1/97)
  Posted 9/24/10 at 6:18am

Videos

Screenshots

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Sources

1. KANA ASSETS AND LIABILITIES TO BE ACQUIRED BY ACCEL-KKR (accel-kkr.com) [edit]
2. KANA Acquires Cloud Customer Service Company Trinicom (marketwatch.com) [edit]
3. Kana Software Buys Social Media Monitoring Platform Overtone (techcrunch.com) [edit]
4. KANA Software closes acquisition of Lagan Technologies (kana.com) [edit]