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Acquired byVerint Systems
Price$514M
Date1/2014
Acquired byAccel-KKR
Price$48.9M
Date10/2009

General Information

Offices

Sunnyvale, USA

People

SVP WorldWide R&D
Vice President, Human Resources
Director of Online Marketin
General Manager, EMEA
Senior Vice President & General Manager APAC
Chief Marketing Officer
Worldwide Services

Acquisitions

Ciboodle, 7/2012
Trinicom, 4/2012
Overtone, 4/2011
Lagan Technologies, 11/2010
Hipbone, 1/2004

Tags

KANA Software

KANA Software, Inc. is a wholly owned subsidiary of Verint (NASDAQ: VRNT) and provides on-premises and cloud-based Customer Engagement Optimization (CEO) solutions to many of the Fortune 500, mid-market businesses and government agencies.

KANA offers three product lines: KANA Enterprise enables large businesses to unify agent and customer experiences across channels and integrates legacy business systems with a unique design-orchestrate-listen platform. LAGAN Enterprise is specifically designed around the challenging data management and integration requirements of the Public Sector, such as non-emergency (311) call center and social housing. KANA Express is the company’s cloud-based offering providing integrated multi-channel customer service to mid-size businesses and government agencies.

All three solutions unify the agent and customer experiences across multiple channels with capabilities including a unified agent desktop, integrated knowledge management, email management, live chat, web self-service, whitemail management, social media management, and extensive reporting and analytics.

Recent Milestones

Videos

Above:

KANA Customer Service is …

Added: 6/28/13
Above:

KANA Enterprise

Added: 6/28/13
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LAGAN Enterprise

Added: 6/28/13
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KANA Express

Added: 6/28/13

Screenshots

Sources

  1. Verint Systems (VRNT) to Acquire KANA Software in $514M Deal (streetinsider.com) [edit]
  2. KANA Acquires Contact Center Customer Service Company Ciboodle (kana.com) [edit]
  3. KANA Acquires Cloud Customer Service Company Trinicom (marketwatch.com) [edit]
  4. Kana Software Buys Social Media Monitoring Platform Overtone (techcrunch.com) [edit]
  5. KANA Software closes acquisition of Lagan Technologies (kana.com) [edit]
  6. KANA to Acquire Hipbone (destinationcrm.com) [edit]
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Last Edited 4/14/14

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