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General Information

Offices

USA
291 Broadway
Suite 803
New York City, NY, 10007
USA
India
DLF, Building No. 6, Tower C
Cyber City
Gurgaon, 122002, IND

People

CEO
President Marketing
Board of Directors

Acquisitions

Clean Machine, 5/2009

Funding

TOTAL $92.6M
FUNDING TOTAL $92.6M
Series A, 1/2007
Canaan Partners
$3.1M
Series A, 1/2007
$3.1M
Series B, 7/2008
SAP Ventures
Canaan Partners
Saama Capital
$9.5M
Series C, 1/2010
Draper Fisher Jurvetson (DFJ)
Canaan Partners
SAP Ventures
Saama Capital
$15M
Series D, 12/2010
Sequoia Capital
Canaan Partners
SAP Ventures
Draper Fisher Jurvetson (DFJ)
Saama Capital
$30M
Series E, 3/2014
Madison India Capital
$35M

Competitors

Tags

iYogi

iYogi is a leading provider of online subscription-based technical support services offered directly to consumers and small businesses across a wide range of computing and communications devices and software. Leveraging its proprietary Digital Service Cloud software technology platform, iYogi delivers on-demand support services to over 2.5 million customers globally. The company also provides thousands of single incident sessions every day and its services are available on a 24x7 basis 365 days a year. iYogi’s services are currently available in the United States, the United Kingdom, Canada, Australia and the GCC countries. Cited as the leading provider of remote tech support services, iYogi recently also launched on-ground support services in the United States.

High Levels of Customer Satisfaction - iYogi offers incident-based services for tech support and long-term unlimited subscription plans from one to three years. To connect to iYogi tech experts, customers can choose from various channels that include web-based, real-time phone, chat, e-mail, or on-site engineers support. It offers a comprehensive suite of service offerings, including diagnosis, repair, installation, and maintenance services for multiple devices that include PCs, laptops, tablets, smartphones, digital cameras, MP3 players, printers, routers, and other peripherals. iYogi also provides support for Apple devices.

One-stop-shop - The wide range of service offerings by iYogi is brand-agnostic, which makes it a “one stop shop” for many customers’ technology support needs. Customers can rely on iYogi to address many of their technical support needs and avoid the complexities of working with multiple support providers associated with each individual device or software application they purchase. iYogi provides computer repair services for desktops, laptops & tablets and troubleshooting of printers, routers, Operating Systems, drivers, monitors, MACs, iPads / androids, etc. iYogi covers all major brands, including Apple, Microsoft, HP, Lenovo, Dell, Sony, Toshiba, Canon, etc.

Unmatched Platform-as-a-Service - iYogi’s proprietary technology platform, called Digital Service Cloud gets smarter with every customer interaction. It documents every problem, solution, and relevant hardware and software specs while capturing each customer’s demographic information, and creates a behavioral profile. All this information is available at the fingertips of iYogi Tech Experts, combining a powerful knowledge base with a comprehensive set of tools and technology expertise that can be accessed on demand to deliver quality tech support any time of the day and any time of the year.

Recent Milestones

  • Check
    iYogi — Strong leadership and job creation, India’s top priorities (4/17/14)
    Posted 4/18/14 at 12:11pm via net.au
  • Check
    iYogi — Movistar partners with iYogi to launch Guru tech support (3/25/14)
    Posted 3/25/14 at 2:55am via telecompaper.com
  • Check
    iYogi — iYogi revives plans to list on Nasdaq (3/25/14)
    Posted 3/25/14 at 2:55am via business-standard.com
  • Dollar
    iYogi received $35M in Series E funding. (3/2/14)
    Posted 2/14/14 at 2:52am via business-standard.com
  • Check
    iYogi — iYogi to raise $55 million from private equity funds. (2/21/14)
    Posted 2/21/14 at 12:17am via indiatimes.com
  • Check
    iYogi — iYogi launched cloud computing platform for companies and service providers, driving remote management services. (2/15/14)
    Posted 2/14/14 at 10:05pm via co.uk
  • Check
    iYogi — Fixing gadget troubles through remote tech support, iYogi makes their mark. (2/15/14)
    Posted 2/14/14 at 10:21pm via thehindubusinessline.com
  • Check
    iYogi — iYogi plans to raise $60 million in a pre-IPO round of funding from private equity investors. (2/14/14)
    Posted 2/14/14 at 10:09pm via vccircle.com
  • Check
    iYogi — Movistar Launches Tech Support Service in Spain, in Collaboration with iYogi (1/30/14)
    Posted 2/14/14 at 7:10pm via yahoo.com
  • Check
    iYogi — iYogi announced today that Larry Gordon, President, Global Channels, iYogi, will be participating as a speaker at the upcoming CONNECTIONS™ Conference, co-located at CTIA, May 20-May 23 in Las Vegas. Larry Gordon will participate in the session “Extending (5/16/13)
    Posted 6/14/13 at 3:57am via businesswire.com
  • Check
    iYogi — SaaS platform will create new revenue opportunities for telcos, OEMs, technology retailers and BPO companies, and drive service innovation (5/2/13)
    Posted 6/14/13 at 3:53am via businesswireindia.com
  • Check
    iYogi — iYogi a global provider of tech support today launched its service for both SMBs and consumers in India. iYogi’s Business Nonstop service is aimed at the SMB market, which according to Access Markets International partners (AMI Partners) is estimated at R (3/7/13)
    Posted 6/14/13 at 3:47am via business-standard.com
  • Check
    iYogi — iYogi is planning to launch in India in the first quarter of 2013. And in near future, iYogi is also looking to commence operations in Spain, France and Germany in Europe and Singapore and China – besides India in Asia. (10/11/12)
    Posted 1/15/13 at 10:53pm via dnaindia.com
  • Check
    iYogi — iYogi is handing out some of its own global work to partner companies in India because it has turned its learnings into an automation tool. Its agents use software to remotely take over the computer screens of customers in Europe and the US and other fara (8/3/12)
    Posted 8/13/12 at 7:01am via hindustantimes.com
  • Check
    iYogi — iYogi is expanding their current service offering to include on-site services delivered by certified local technology support engineers. On-site support will be available across the continental United States for a broad range of technologies including hom (5/17/12)
    Posted 7/27/12 at 5:24am via prnewswire.com
  • Check
    iYogi — iYogi launched Business NonStop, a platform to recruit and deploy local on-site tech support engineers. The platform will manage approximately 1000 on-ground support engineers in the field across North America and support their 5000 offshore remote tech w (4/25/12)
    Posted 5/28/12 at 11:12pm via echannelline.com

Videos

Above:

iYogi

Added: 10/12/12
Above:

iYogi Tech Support

Added: 10/12/12
Above:

iYogi Computer Support

Added: 10/12/12
Above:

Patrick Kleeman : iYogi Reviews

Added: 10/12/12
Above:

Langley Deaver : iYogi Reviews

Added: 10/12/12
Above:

Ruth Barrie : iYogi Reviews

Added: 10/12/12
Above:

Uday Challu on how he built & scaled iYogi

Added: 10/21/13
Above:

iYogi Computer Support : User profile service failed the logon. User profile cannot be loaded.

Added: 3/21/14

Screenshots

iYogi screenshot
Above: iYogi
Uploaded: 6/26/12
iYogi screenshot iYogi screenshot iYogi screenshot
iYogi screenshot iYogi screenshot

Products

Annual Unlimited Tech Support

Websiteiyogi.com
Blogblog.iyogi.com
StageLive
Tags iyogi, iyogi-inc, iyogi-annual-plan, iyogi-annual-tech-support

Nowadays, when we have become more and more dependent on technology for performing our daily tasks, the need for tech support has also increased. This is where iYogi, a professional tech support company, is helping millions of customers across the world. With a growing global footprint, the services of iYogi are available in the United States, the United Kingdom, Canada, Australia, and the UAE. iYogi caters to the requirements of different customers with its wide range of tech support plans.

If you are looking for comprehensive technical assistance that’s fast, convenient, and reliable, the Annual Unlimited Subscription Plan from iYogi is the best choice. As part of iYogi’s Annual Unlimited Subscription Plan, comprehensive tech support is provided to customers for computers, peripherals, and over 100 software applications. What’s more, you get unlimited access to iYogi experts for one year. iYogi offers the following services to customers under the Annual Unlimited Subscription Plan: • Troubleshooting computer software errors • Updating the operating system, drivers, and software applications • Help for connecting to the Internet • Support for peripherals such as MP3 players, printers, scanners, routers, etc. • Resolve computer hardware-related issues that can be fixed through remote tech support • Setup, installation and optimization of computers and peripherals • Removal of viruses, Trojans, and other malware

Benefits of iYogi’s Annual Unlimited Subscription Plan

The Annual Unlimited Subscription Plan from iYogi offers you peace of mind from the hassles of resolving various technical issues. Here are some of the benefits of this plan: • Complete tech support for computers, peripherals, and more than 100 software applications • Unlimited technical assistance for a year • Great quality of service at competitive price

Why you should avail tech support from iYogi iYogi provides quality tech support that’s powered by its innovative service delivery platform Digital Service Cloud. The technicians of iYogi are available round-the-clock to help the customers. You just need to dial the toll free number of iYogi to talk to an expert. You can also get in touch with the technicians through instant online chat. The tech experts can take remote access of your PC and the connected devices through the Internet to resolve the issues that you are facing. You need not take your computer to a repair shop. Get expert technical support right from the convenience of your home.

iYogi technicians not only offer troubleshooting services, but they also help customers to set up and optimize their computers. The tech support offered by iYogi includes services for the installation of software, updating the OS, customizing a computer’s settings, removal of malicious programs, etc.

The advantages of availing tech support from iYogi are listed here. • Expert technicians who are available 24x7, 365 days a year • Online remote technical assistance • High customer satisfaction and resolution rates • Instantly connect to the tech experts via a toll free number or online chat • Support for small and medium businesses is also available • Low wait time

So, subscribe to the Annual Unlimited Subscription Plan from iYogi and get comprehensive tech support for your computers, software, and connected devices.

Support Dock

Tags iyogi, iyogi-inc, support-dock, supportdock, iyogi-support-dock

Support Dock from iYogi is a comprehensive computer maintenance suite that helps you to use your PC efficiently. With Support Dock, you can easily diagnose and resolve technical glitches related to performance, security, and stability. Support Dock is backed by the technical expertise of iYogi, which is a pioneer in the tech support industry.

Here are some of the important features of Support Dock:

My iYogi Support Dock’s My iYogi widget provides subscription information to customers at a glance. The customers can log in to My iYogi and view details about their billing history, tech support contacts, access the Help/Feedback area, etc.

Smart PC Care Want to optimize the performance of your computer with just a few clicks? Use the Smart PC Care application of Support Dock to clean the Registry, defragment the hard disk, remove junk files, scan for spyware or outdated drivers, and do lots more. You can optimize the utilization of the system memory with the Memory Optimizer tool of Smart PC Care. Computer scans can also be scheduled at regular intervals with Smart PC Care.

iYogi Personal Network Assistant With the iYogi Personal Network Assistant tool of Support Dock, you can effectively use your computer network and the connected devices. You can view all the devices connected on your network and easily share files, folder or printers among them. The tool displays the status about your Internet connection and its speed. So, manage your home network and make the most out of it through the iYogi Personal Network Assistant of Support Dock.

Green PC The Green PC feature of Support Dock allows you to activate a power saver mode on your computer. You can configure low, medium, high, and custom power saving options through Green PC. The custom power saving options includes setting a time after which the display and the hard disk should be turned off.

PC Support The PC Support tool of Support Dock from iYogi includes utilities such as PC Fixer, Startup Manager, and Backup & Restore. The PC Fixer tool can be used to fix common technical problems that one may face with a computer. With the Startup Manager, users can activate or deactivate the loading of specific programs when the computer boots.

Push To Talk If you want that an iYogi technician should call you up to fix the tech issues that you’re facing, just use the ‘Push To Talk’ feature of Support Dock. Push To Talk is an online callback request solution where users have to enter their phone number and click the ‘Request Callback’ button. On receiving the request, a tech expert will call up the customer. No more waiting to connect to a technician. It’s fast and convenient.

Live Help You can also use the ‘Live Help’ utility of Support Dock to request an online tech support remote session. Just choose the technical problem that you are facing from the dropdown list and click the ‘Start’ button. There’s another option to enter the remote tech support session key and click the ‘Join’ button. A tech expert will connect to you instantly.

TechGenie Security Solutions

Websitetechgenie.com
Blogblog.techgenie.com
StageLive
Tags techgenie, antivirus, security-software, iyogi

iYogi values its customers; their digital security is one of the primary concerns for the company. To make sure that no data or identity is unsafe, iYogi has developed TechGenie – a security solution par excellence. TechGenie isn’t any random antivirus or anti-spyware solution; it is the robust solution without which your PC and its saved data is always vulnerable to threats and malware.

TechGenie offers a choice of five security solutions; depending upon your requirement and of course the security coverage that you wish to enjoy against e-threats, hackers, and other online risks, you could choose one. To offer you a choice, also as per your budget, TechGenie offers you three paid products and two free versions that you can explore.

A quick roundup of the TechGenie security solutions:

TechGenie Free Antivirus, the base version of the solution, is ideal to keep viruses at bay. TechGenie Free PC Optimizer optimizes your PC and comes to you for free. The professional edition, TechGenie PC Optimizer Pro, maintains your PC at its top performing speed and secures it from threats and risks. TechGenie Total Security gives you firewall protection and also parental controls to safeguard your family’s online identity with. TechGenie Absolute is the ultimate security suite set with a host of features and tools to ensure that there isn’t a single unsafe moment for the digital data of yours and your family.

Sources

  1. Indian Fix My PC Service iYogi Buys Clean Machine (regator.com) [edit]
  2. Canaan Partners to invest $3.1 mn in iYogi (articles.economictimes.indiatimes.com) [edit]
  3. Madison Capital India (madison-india.com) [edit]
  4. iYogi raises $9.5 mn from SAP-led VCs in second round funding (economictimes.indiatimes.com) [edit]
  5. Remote Tech Support Company iYogi Gets A $15 Million Boost From DFJ, Others (techcrunch.com) [edit]
  6. iYogi Raises $30 Million Led by Sequoia Capital (techcrunch.com) [edit]
  7. iYogi raises funding from Madison India Capital (business-standard.com) [edit]
  8. iYogi Ranks in Top Three of Deloitte’s 50 Fastest-Growing Companies (iyogi.net) [edit]
    Techserve and iYogi
 tie-up for tech support (khaleejtimes.com) [edit]
    Verizon secures customer data for iYogi (itnext.in) [edit]
    iYogi looking for 1,000 engineers to provide local support for remote tech support services (echannelline.com) [edit]
    iYogi Launches On-Site Tech Support Services Across the United States (prnewswire.com) [edit]
    iYogi does an Indian rope trick, outsources outsourcing (hindustantimes.com) [edit]
    iYogi raises $15 mn from US-based VC firm, three others (iyogi.com) [edit]
    Top Five Venture Capital Investments In 2010 (vccircle.com) [edit]
    Asia’s 25 hottest people in business (money.cnn.com) [edit]
    iYogi to foray into India by March (dnaindia.com) [edit]
    iYogi Launches in India, Bets Big on 10,000 Crore SMB Opportunity (business-standard.com) [edit]
    iYogi Launches Digital Service Cloud (businesswireindia.com) [edit]
    iYogi to Present “A Survival Guide for the Post-PC World” at CONNECTIONS™: The Premier Connected Home Conference & Showcase (businesswire.com) [edit]
    Movistar Launches Tech Support with iYogi (finance.yahoo.com) [edit]
    iYogi launches cloud CRM service for remote PC support (v3.co.uk) [edit]
    Excl: Online tech support firm iYogi in talks to raise $60M in pre-IPO round (techcircle.vccircle.com) [edit]
    Remote fixing gadget troubles (thehindubusinessline.com) [edit]
    iYogi to raise $55 million private equity funds for overseas expansion (articles.economictimes.indiatimes.com) [edit]
    iYogi revives plans to list on Nasdaq (business-standard.com) [edit]
    Movistar partners with iYogi to launch Guru tech support (telecompaper.com) [edit]
    Indian business leaders hope Narendra Modi can deliver post-election changes (abc.net.au) [edit]
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Last Edited 4/18/14

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