ITRP is a cloud-based IT service management application.
ITRP allows IT service providers to track the service levels of the services they provide to their customers, as well as the service levels they obtain from their outsourcers and cloud service providers.
By linking all service level agreements (SLAs), operational level agreements (OLAs) and underpinning contracts together, a service hierarchy can be defined in the application. This service hierarchy can then be used to allow different service providers to work securely together, even when they do not belong to the same organization.
ITRP currently covers the following ITIL processes:
This video provides a quick overview of the ITRP serviceAdded: 7/8/11