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ITRP Institute

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ITRP is a cloud-based IT service management application.

ITRP allows IT service providers to track the service levels of the services they provide to their customers, as well as the service levels they obtain from their outsourcers and cloud service providers.

By linking all service level agreements (SLAs), operational level agreements (OLAs) and underpinning contracts together, a service hierarchy can be defined in the application. This service hierarchy can then be used to allow different service providers to work securely together, even when they do not belong to the same organization.

ITRP currently covers the following ITIL processes:

• Service portfolio & catalog management
• Service level management
• Service asset & configuration management
• Request & incident management
• Problem management
• Change management
• Release management

Recent Milestones

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• 
  ITRP Institute added Mathijs Sterk as Chief Software Architect. (1/1/10)
  Posted 7/5/11 at 1:35pm
• 
  ITRP Institute added Cor Winkler Prins as VP Product Management. (1/1/10)
  Posted 7/5/11 at 1:35pm
• 
  ITRP Institute added Frederieke Winkler Prins as CEO. (1/1/10)
  Posted 7/5/11 at 1:35pm

Videos

Screenshots

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Sources