Back to Mobile View
Subscribe to the CrunchBase Daily for the latest on Fundings, Acquisitions, and Startup Events

Exit

PublicNASDAQ:SAAS
Raised
Post IPO Valuation

General Information

Offices

Company Headquarters
7730 S. Union Park Ave.
Ste. 500
Midvale, UT, 84047
USA

People

CEO
VP International Operations
Vice President, Long Distance Sales and Operations
Chief Customer Officer
Chief Operations Officer
Chief Business Officer & EVP Worldwide Services

Acquisitions

Sierra360, 4/2013

Funding

TOTAL $35.3M
FUNDING TOTAL $35.3M
Venture Round, 12/2009
$8.4M
Private Equity, 6/2011
$23.9M
Seed, 7/2013
$3M

Tags

inContact

inContact, Inc. (NASDAQ: SAAS) is a provider of on-demand call center software. The inContact platform has grown from an Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. inContact is used by approximately 600 global call centers of all sizes and has more than 300 employees. The company carved a niche for itself in the $28.7 billion contact handling market by being the first to combine Sofware-as-a-Service (Saas) contact routing and agent optimization software with a national connectivity network of phone and internet.

Recent Milestones

  • Dollar
    inContact received $3M in Seed funding. (7/8/13)
    Posted 7/10/13 at 1:29am via sec.gov
  • Handshake
    inContact acquired Sierra360. (4/1/13)
    Posted 4/1/13 at 12:24pm via incontact.com
  • Check
    inContact added Gus Laredo as SVP Emerging Technologies. (4/1/13)
    Posted 6/16/13 at 8:43am
  • Check
    inContact — inContact Closes $40.0 Million Underwritten Public Offering of Common Stock (9/18/12)
    Posted 9/18/12 at 7:08pm via freshnews.com
  • Dollar
    inContact received $23.9M in Private Equity funding. (6/16/11)
    Posted 10/15/13 at 5:39am via sec.gov
  • Check
    inContact added Brian Silverman as Vice President and General Manager, APAC and Latin America. (1/1/11)
    Posted 6/4/13 at 2:38pm
  • Dollar
    inContact received $8.4M in Venture Round funding. (12/30/09)
    Posted 1/1/10 at 6:20am via sec.gov
  • Check
    inContact added John Heaps as Vice President, Long Distance Sales and Operations.
    Posted 2/19/09 at 8:19am
  • Check
    inContact added Rodolfo Vidal as Chief Customer Officer.
    Posted 2/19/09 at 8:19am
  • Check
    inContact added Paul Jarman as CEO.
    Posted 2/19/09 at 8:19am
  • Stock
    Went public with stock symbol NASDAQ:SAAS.
    Posted 1/1/10 at 6:18am

Videos

Screenshots

inContact screenshot
Above: inContact Screenshot -- #1
Uploaded: 4/23/09

Products

inContact

Add some content to this product

Stock Price

Traffic Analytics

Compete

Incontact

Sources

  1. incontact.com [edit]
  2. SEC D (sec.gov) [edit]
  3. SEC (sec.gov) [edit]
  4. SEC (sec.gov) [edit]
  5. inContact Closes $40.0 Million Underwritten Public Offering of Common Stock (freshnews.com) [edit]
Edit This Page
Last Edited 1/29/14

Revision History RSS Picture

Sharing

Share this page on Twitter or Facebook:
Or copy this code to embed a widget: customize ยป

External Links

CrunchBase API

Sponsors



Become a Sponsor
Terms of Service | Privacy Policy | Licensing Policy