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inContact

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inContact, Inc. (NASDAQ: SAAS) is a provider of on-demand call center software. The inContact platform has grown from an Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. inContact is used by approximately 600 global call centers of all sizes and has more than 300 employees. The company carved a niche for itself in the $28.7 billion contact handling market by being the first to combine Sofware-as-a-Service (Saas) contact routing and agent optimization software with a national connectivity network of phone and internet.

Milestones

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• 
  inContact added Neeraj Sen as VIce President, Research and Development. (3/24/10)
  Posted 3/29/10 at 4:29pm
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  inContact added Bassam Salem as Senior Vice President, Professional Services. (3/24/10)
  Posted 3/29/10 at 4:29pm
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  inContact added John Heaps as Vice President, Long Distance Sales and Operations.
  Posted 2/19/09 at 8:19am
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  inContact added Edward McGarr as Vice President, Business Development.
  Posted 2/19/09 at 8:19am
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  inContact added David Oldham as Vice President, Marketing.
  Posted 2/19/09 at 8:19am
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  inContact added Mike Perry as Vice President, Global Network Operations.
  Posted 2/19/09 at 8:19am
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  inContact added Drew Judkins as Vice President, Market Strategy.
  Posted 2/19/09 at 8:19am
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  inContact added Steven Zobell as Chief Technology Officer.
  Posted 2/19/09 at 8:19am
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  inContact added Scott Welch as Chief Operations Officer.
  Posted 2/19/09 at 8:19am
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  inContact added Frank Maylett as Executive Vice President, Sales, Marketing and Global Alliances.
  Posted 2/19/09 at 8:19am
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  inContact added Brian Moroney as Chief Financial Officer.
  Posted 2/19/09 at 8:19am
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  inContact added Rodolfo Vidal as Chief Customer Officer.
  Posted 2/19/09 at 8:19am
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  inContact added Paul Jarman as CEO.
  Posted 2/19/09 at 8:19am
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  Went public with stock symbol NASDAQ:SAAS.
  Posted 1/1/10 at 6:18am
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  inContact received $8.4M in Unattributed funding. (12/30/09)
  Posted 1/1/10 at 6:20am via sec.gov

Videos

Screenshots

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Above: inContact Screenshot -- #1
Uploaded: 4/23/09

Products

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inContact

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Stock Price

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Sources

1. SEC D (sec.gov) [edit]