|Description||online business service provider|
icomplete.com is a web-based online service provider that integrates web based business applications with telecoms for small business.
Built from the ground up, using Web 2.0 technologies, the service joins together business services (CRM, calendaring, task management, email and SMS marketing) with telephony (Phone Lines, Voicemail, IVR) all in one central place. It can be accessed via Mac, PC, Laptop, Mobile devices i.e. iphone, blackberry
icomplete.com was set up in 2007 and the service was officially launched May 2009 by 3 co-founders Stuart Hibbert (CEO), Myles Hantler and Claire Hibbert. In October 2009 it was announced as â€˜runner upâ€™ in the Dell UK Small Business Excellence Award 2009.
The key innovation to the service is the convergence of telecoms and software-as-a-service (SaaS). It creates a very powerful communication and collaboration tool to the business owner and their team. The telecoms technology provides voicemail to email, the ability to record incoming and outgoing calls, to divert and transfer calls as well as click to dial calls within the software. Voicemail and reminder messages can be sent out via sms/email notification too. All of the telephony is joined to a centralised online customer database(CRM), multi user group calendars and task management software. Voicemail messages, faxes, documents, images, sms and email messages can be delivered into the centralised database individual customer/supplier records improving productivity and communication within a team.