| Website | hitratesolutions.com |
| Blog | hitratesolutions.... |
| Category | Other |
| Phone | 1(949) 273-2772 |
| Employees | 115 |
| Founded | 2008 |
| Description | Call Center |
Business Process Outperformance
Hit Rate Solutions provides American owned, operated, and managed Business Process Outsourcing call centers in the Philippines to deliver superior service to companies across the globe. We provide traditional call center services such as inbound and outbound telemarketing outsourcing, customer service, data entry, virtual assistant services, appointment setting, and business lead generation, as well as non-traditional call center services such as live chat support, security monitoring, and SEO outsourcing.
Contact Call Center Services
Our call center provides the people and technology necessary for excellent customer support and inbound telemarketing service. Our technology infrastructure can handle multi-level routing, multi-skill routing, inbound / outbound campaigns, quality assurance, and recording. Our voice and back office services can be tailored to provide superior customer interaction for your particular product or service. Our call center is open 24 hours a day, 7 days a week.
Customer Support Services / Tech Support
Our inbound and outbound customer service campaigns create a virtual customer service center to manage customer concerns through multiple channels. These channels can include voice services, e-mail, and live chat support on a 24/7 basis. Typical customer service interactions include order taking, or customers calling to check on order status, customers calling to gather information regarding products and services, customers calling to verify their account status, and customers calling to check their reservation status etc.
Back Office Support
We can process transactions, claims and perform various data entry and conversion functions. These are just a few of the many back office functions we can provide to assist your back office needs.
Telemarketing Services
Our mission is to provide affordable telemarketing services with 100% customer satisfaction. Unlike most telemarketing companies, we can create, tailor, manage, or optimize any type of inbound or outbound telemarketing program. Our friendly, educated, and enthusiastic telemarketers can quickly and effectively help your company achieve superior results. Whether you are looking for B2B appointment setting, or sales lead generation, we can craft telemarketing solutions that will meet your needs. Our telemarketing center has the latest, cutting-edge phone systems, and an on-site training and management team to ensure your telemarketing program is properly executed. We can handle accounts of any size, from a single agent, to over 100 telemarketers covering multiple shifts
