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General Information

Websitehelpshift.com
Bloghelpshift.com/blog
Twitter@helpshift
CategoryMobile/Wireless
Phone(415) 294-0999
Emailcontact@helpshift...
Employees30
DescriptionCustomer service for mobile apps

Offices

San Francisco Office
300 Brannan Street, Suite 406
San Francisco, CA, 94107
USA
R&D
102 D, #A3, E-Space IT Park
Nagar Road
Pune, 411014, IND

People

Co-founder & CEO
Co-founder & CTO
Board member
Advisor
Head of Business Development
Software Artisan
Front-end Developer
Product Designer
Show All People

Funding

TOTAL $3.2M
FUNDING TOTAL $3.2M
Seed, 10/2012
True Ventures
Nexus Venture Partners
$3.2M

Tags

Helpshift, Inc.

Helpshift is a mobile help desk, powering customer service for hundreds of mobile applications and increasing customer satisfaction for millions of mobile customers. Helpshift integrates seamlessly with mobile applications to offer businesses a new way to communicate and engage with customers in-app while reducing customer churn, support ticket volume, and overhead.

Mobile development teams, from indie to enterprise publishers, can integrate Helpshift with three or less lines of code to provide customers with a full-featured support interface. Helpshift includes self-service support and algorithmic search features to reduce ticket volume, real-time notifications and messaging to drive and keep engagement in-app, and a mobile-first user experience that customers love. A web-based customer management dashboard increases multi-agent efficiency, provides a rich-media content management system, and comprehensive troubleshooting features like detailed user device information and embedded device screenshots.

Recent Milestones

Videos

Screenshots

Helpshift, Inc. screenshot
Above: Embedded Support Help Desk for Mobile Applications
Uploaded: 12/3/12
Helpshift, Inc. screenshot Helpshift, Inc. screenshot Helpshift, Inc. screenshot

Sources

  1. Helpshift Gets $3.2M From Nexus, True Ventures To Build The Salesforce Of Mobile CRM (techcrunch.com) [edit]
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Last Edited 3/4/14

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