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GeoTel Communications Corporation operates as a global provider of customer-interaction software solutions for mission-critical call center applications. The company’s computer telephony integration products create an enterprise-wide customer-interaction platform by integrating multivendor networks, automatic call distributors, voice response systems, databases, desktop applications, and other resources. Solutions are provided for single-site, multisite, and network service provider deployments. The company is based in Littleton, Massachusetts.
Cisco Systems to Acquire GeoTel Communications Corp (newsroom.cisco.com)