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General Information

Websitegenesys.com
Blogblog.genesys.com
Twitter@Genesys
CategorySoftware
Phone1-888-436-3797
Employees730
Founded1990

Offices

Daly City, USA
2001 Junipero Serra Blvd.
Daly City, CA, 94014
USA

People

Chief Technology Officer
President & CEO
COO & CFO
Executive Vice President, Global Sales
Chief Marketing Officer
Executive Vice President, Genesys Cloud
Executive Vice President, Customer Success
Executive Vice President, Product & Solution Strategy

Acquisitions

Total$100M
Echopass Corporation, 10/2013
SoundBite Communications, 7/2013 $100M
UTOPY, 1/2013
LM SISTEMAS, 7/2012

Tags

Genesys

Genesys is the world’s leading provider of customer service and contact center software and services — with a 100% focus on customer experience and mission to save the world from bad customer service. With more than 2,000 customers in 80 countries, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to drive today’s new customer conversation. Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.

Recent Milestones

Videos

Screenshots

Genesys screenshot
Above: Genesys
Uploaded: 7/4/12

Sources

  1. Genesys To Acquire Echopass (genesyslab.com) [edit]
  2. Genesys Telecom completes $100M purchase of SoundBite Communications (bizjournals.com) [edit]
  3. Genesys Agrees to Acquire UTOPY in a Deal that Transforms Customer Service with Actionable Customer Interaction Analytics (reuters.com) [edit]
  4. GENESYS ACQUIRES INNOVATIVE SELF-SERVICE APPLICATION AND SERVICE PROVIDER LM SISTEMAS (freshnews.com) [edit]
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Last Edited 4/11/14

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