• TechCrunch
• CrunchBase
• More
  • TechCrunch Europe
  • TechCrunch France
  • TechCrunch Japan

Genesys

edit

Genesys is the world’s leading provider of customer service and contact center software and services — with a 100% focus on customer experience and mission to save the world from bad customer service. With more than 2,000 customers in 80 countries, Genesys is uniquely positioned to help companies bring their people, insights and customer channels together to drive today’s new customer conversation. Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.

Recent Milestones

edit

• 
  Genesys acquired UTOPY. (1/29/13)
  Posted 1/29/13 at 9:12pm via reuters.com
• 
  Genesys acquired LM SISTEMAS. (7/3/12)
  Posted 7/3/12 at 7:45pm via freshnews.com

Videos

Screenshots

edit

Above: Genesys
Uploaded: 7/4/12

Sources

1. Genesys Agrees to Acquire UTOPY in a Deal that Transforms Customer Service with Actionable Customer Interaction Analytics (reuters.com) [edit]
2. GENESYS ACQUIRES INNOVATIVE SELF-SERVICE APPLICATION AND SERVICE PROVIDER LM SISTEMAS (freshnews.com) [edit]