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Freshdesk

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Freshdesk is an on demand customer support software that works across multiple support channels.

Freshdesk was founded in Oct 2010 by Girish Mathrubootham, former VP of Product Management at Zoho Corp.

Freshdesk customers are typically small and medium enterprises who are looking for a cloud based customer support software.

Freshdesk includes a helpdesk, a knowledge base, Self-Service portal for end users and a community platform to engage the customer community.

Freshdesk Pricing starts at $9 per agent per month.

Milestones

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• 
  Freshdesk added Bharath Balasubramanian as Product Designer. (4/4/12)
  Posted 5/21/12 at 9:37pm
• 
  Freshdesk added Girish Mathrubootham as CEO. (10/13/10)
  Posted 4/19/11 at 11:14pm
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  Freshdesk received $5M in Venture Round funding. (4/26/12)
  Posted 4/26/12 at 6:30pm via techcrunch.com
• 
  Freshdesk received $1M in Venture Round funding. (11/30/11)
  Posted 11/30/11 at 6:47pm via freshnews.com
• 
  Freshdesk — Freshdesk Launches $10M “Future Fund” To Bring Free Help Desk Support To 500+ Startups (5/17/12)
  Posted 5/17/12 at 6:52pm via techcrunch.com

Videos

Screenshots

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Above: Home Page
Uploaded: 4/20/11

Above: Ticket View Page
Uploaded: 4/25/11

Sources

1. Freshdesk Takes Customer Support Social, Raises $1 Million From Accel Partners (freshnews.com) [edit]
2. Customer Service Support SaaS Freshdesk Raises $5M From Tiger Global And Accel (techcrunch.com) [edit]
Freshdesk Launches $10M “Future Fund” To Bring Free Help Desk Support To 500+ Startups (techcrunch.com) [edit]