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General Information

Websitefreshdesk.com
Blogblog.freshdesk.com
Twitter@freshdesk
CategorySoftware
Phone877.485.0317
Emailsupport@freshdesk...
Employees180
Founded2010
DescriptionOn Demand Customer Support Software

Offices

US
340 S Lemon Ave
#7585
Walnut, CA, 91789
USA

People

CEO
CTO
Director of Community Outreach
Product Manager
Product Manager
Product Designer
Developer
Mobile Developer (Android)
Product Developer

Funding

TOTAL $14.1M
FUNDING TOTAL $14.1M
Venture Round, 11/2011
Accel Partners
$1M
Seed, 3/2012
$1.05M
Venture Round, 4/2012
Tiger Global Management
Accel Partners
$5M
Series C, 11/2013
Accel Partners
$7M

Competitors

Tags

Freshdesk

Freshdesk is the fastest growing customer support software (SaaS) in the market. The product was made commercially available in June 2011 and in less than two and a half years, it is used by 10,000 customers in 118 countries. Freshdesk allows companies to provide multichannel support via phone, email, chat, website, Twitter and from within Facebook and mobile apps.

Freshdesk customers are typically small and medium enterprises who are looking for a cloud based customer support software.

Freshdesk includes a helpdesk, a knowledge base, Self-Service portal for end users and a community platform to engage the customer community.

Freshdesk works on a Freemium pricing model where the product is absolutely free for the first three agents. Thereafter, pricing plans start as low as $15 per agent per month. Support is provided free of cost to all customers, free or paid.

Recent Milestones

Videos

Screenshots

Freshdesk screenshot
Above: Activity Stram
Uploaded: 1/25/13
Freshdesk screenshot
Above: Social Support
Uploaded: 1/25/13
Freshdesk screenshot
Above: Social Support
Uploaded: 1/25/13

Products

Freshservice

Websitefreshservice.com

Drive IT support from the cloud. You should just be worrying about your IT services. Not babysitting your service desk. Freshservice puts your service desk on the cloud so you can focus on delivering great IT support.

Freshdesk screenshot
Above: Homepage
Uploaded: 1/20/14

Sources

  1. Freshdesk Takes Customer Support Social, Raises $1 Million From Accel Partners (freshnews.com) [edit]
  2. SEC (sec.gov) [edit]
  3. Customer Service Support SaaS Freshdesk Raises $5M From Tiger Global And Accel (techcrunch.com) [edit]
  4. Breaking: Freshdesk Raises $7 mn Funding from Accel Partners (nextbigwhat.com) [edit]
  5. Freshdesk Launches $10M “Future Fund” To Bring Free Help Desk Support To 500+ Startups (techcrunch.com) [edit]
    With 10,000 customers Freshdesk continues the battle with Zendesk (pandodaily.com) [edit]
    Freshdesk's New InSync App is Integrated with Facebook (allfacebook.com) [edit]
    Freshdesk wants to make customer service fun with game mechanics (techcrunch.com) [edit]
    Freshdesk wins race to 10000 to become fastest growing SaaS Customer Support Software (prweb.com) [edit]
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Last Edited 3/18/14

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