|Description||On Demand Customer Support Software|
|Venture Round, 11/2011 |
|Seed, 3/2012 ||$1.05M|
|Venture Round, 4/2012 |
Tiger Global Management
|Venture Round, 11/2013 |
Freshdesk is the fastest growing customer support software (SaaS) in the market. The product was made commercially available in June 2011 and in less than two and a half years, it is used by 10,000 customers in 118 countries. Freshdesk allows companies to provide multichannel support via phone, email, chat, website, Twitter and from within Facebook and mobile apps.
Freshdesk customers are typically small and medium enterprises who are looking for a cloud based customer support software.
Freshdesk includes a helpdesk, a knowledge base, Self-Service portal for end users and a community platform to engage the customer community.
Freshdesk works on a Freemium pricing model where the product is absolutely free for the first three agents. Thereafter, pricing plans start as low as $15 per agent per month. Support is provided free of cost to all customers, free or paid.