| Website | fixya.com |
| Blog | blog.fixya.com |
| @fixya | |
| Category | Consumer Web |
| Employees | 30 |
| Founded | 1/05 |
| Description | Tech Support Community |
| Total | $8M |
| Series A, 1/07 Mayfield Fund Pitango Venture Capital | $2M |
| Series B, 3/08 Mayfield Fund Pitango Venture Capital | $6M |
FixYa offers an online tech support community where experts and consumers meet to solve their appliance and gadgets technical problems. Consumer Electronics & Appliances Support information, Repair Service, Manuals & Guides, Problems & Solutions, Troubleshooting, FAQ’s History.
FixYa was founded by an entrepreneur who decided to take advantage of the fact that consumer products manufacturers are not providing adequate support through their web sites. Although these products become more and more technologically advanced, their manufacturers are not allocating the necessary resources that are required in order to provide good technical support. Like any other consumer out there, FixYa’s founder had a hard time finding relevant and updated support information for his printer or digital camera, and therefore decided to create this site. The idea behind FixYa is to aggregate all support information that is scattered throughout the internet in a single user friendly location.
In addition, FixYa is a huge knowledgebase that is constantly updated by a live community of users who share their experiences of technical problems and solutions. Through the site’s unique rating system, FixYa is allowing its users to find the best solution for every problem and even solve new problems. Over time, FixYa will offer the best solutions for the most common problems of each and every product that exist.
The best thing about FixYa’s knowledgebase is that it’s based on real users’ experience rather than on projected FAQs by the manufacturer. Website Users can get solutions to any issue with any consumer product by typing the name of the troublesome product or a brief description of their problem, and then clicking Search. Users can also browse lists of product manufacturers and recently posted problems. If users cannot find solution, they can click on ask button to post their question. Within hours they are other members within FixYa coming to rescue with a solution to the issue. The site also lets you search for repairmen in your area.
Vator.tv Interview
Added: 1/26/09| Website | fixya.com |
| Launch Date | June 1, 2005 |
| Tags | fixya, ad-supported-software |
From fixing cars, to cameras, to iPhones, FixYa’s 10M community members and visitors help empower techies, tinkerers and hobbyists to reclaim, refurbish and repair their products. Rather than depending solely on manufacturers for answers, our community shares real world experience and practical advice. http://fixya.com
WE TOLD YOU SO ! by Nuggets-O-Gold » Thu Feb 02, 2012 8:46 am
Copy of an email to a member below
FY is thrilled that you took such an active interest in the Marketplace service over the course of its six month existence. There is no doubt your enthusiasm and passion for helping others has solved numerous product problems across the world, and for that we are extremely grateful.
Because our Marketplace requires extensive customer service and a large staff of representatives to help avoid potential issues, we routinely assess the effectiveness and health of the platform. We realize that the performance of the Marketplace has not met the expectations of participating Pros such as yourself, resulting in poor customer satisfaction for customers and Experts alike. These factors have forced us to suspend and reevaluate the program in order to work on redefining and improving its core functionality, with all materials related to Marketplace services being removed from FY over the next two weeks.
During the next 30-45 days FY will reconcile and distribute all earned commissions and fees to participating Experts.
Once the reevaluation and improvement of Marketplace is complete we plan to reintroduce a new and improved program to our community of users. In the meantime, please do not hesitate to contact us at experts@FY.com. Your comments and suggestions are essential to the success of any future program that may arise.
Experts like you are the reason we are proud to be in the product support business. bob_computers It is an absolute pleasure to have you on our team, and we look forward to continuing to work together with you to provide solutions for people with product problems across the world.
Sincerely,
