|Description||Tech Support Community|
|Series A, 1/07 |
Pitango Venture Capital
|Series B, 3/08 |
Pitango Venture Capital
Fixya offers an online tech support community where experts and consumers meet to solve their appliance and gadgets technical problems. Consumer Electronics & Appliances Support information, Repair Service, Manuals & Guides, Problems & Solutions, Troubleshooting, FAQ’s History.
Fixya was founded by an entrepreneur who decided to take advantage of the fact that consumer products manufacturers are not providing adequate support through their web sites. Although these products become more and more technologically advanced, their manufacturers are not allocating the necessary resources that are required in order to provide good technical support. Like any other consumer out there, Fixya’s founder had a hard time finding relevant and updated support information for his printer or digital camera, and therefore decided to create this site. The idea behind Fixya is to aggregate all support information that is scattered throughout the internet in a single user friendly location.
In addition, Fixya is a huge knowledgebase that is constantly updated by a live community of users who share their experiences of technical problems and solutions. Through the site’s unique rating system, Fixya is allowing its users to find the best solution for every problem and even solve new problems. Over time, Fixya will offer the best solutions for the most common problems of each and every product that exist.
The best thing about Fixya’s knowledgebase is that it’s based on real users’ experience rather than on projected FAQs by the manufacturer. Website Users can get solutions to any issue with any consumer product by typing the name of the troublesome product or a brief description of their problem, and then clicking Search. Users can also browse lists of product manufacturers and recently posted problems. If users cannot find solution, they can click on ask button to post their question. Within hours they are other members within Fixya coming to rescue with a solution to the issue. The site also lets you search for repairmen in your area.
Vator.tv InterviewAdded: 1/26/09
|Launch Date||June 1, 2005|
From fixing cars, to cameras, to iPhones, Fixya’s 10M community members and visitors help empower techies, tinkerers and hobbyists to reclaim, refurbish and repair their products. Rather than depending solely on manufacturers for answers, our community shares real world experience and practical advice. http://www.fixya.com