|Description||Customer Feedback Analysis|
Feedback Ferret helps businesses makes sense of the things that their customers say. Customer feedback can be collected from many different channels which are then analysed. A comprehensive platform which gathers, analyses and reports on customer feedback comments, enabling the customer experience to be managed and improved.
The contextual analysis engine provides in-depth automated analysis of text comments, and is able to extract topics, attitudes and sentiment. The Feedback Ferret technology can also handle misspelling, poor grammar and bad punctuation.