|Description||VOC Analytics, Automation, Alerts|
EpiAnalytics provides Voice of the Customer (VOC) text analytics & automation solutions delivering meaningful insights from customer service requests, agent notes, and survey responses.
Our on-demand software transforms customer comments and feedback into valuable insight that can be utilized across your organization and to power your business processes in real-time. Delivering the fastest, highest accuracy solution in the industry.
EpiAnalytics solutions offer integration with major call center software platforms and open-API’s.
EpiAnalytics was founded in 2008, and is based in Carlsbad, California.