|Description||Text and Sentiment Analytics|
EpiAnalytics provides easy-to-use text and sentiment analysis so companies can actively reduce costs, gain consumer insight, make better customer-focused decisions and automate response to customer service requests and survey comments.
EpiAnalytics solution suite consists of three main offerings designed to improve the customer experience BEFORE - DURING - and AFTER a customer engages with an organization. Our solutions are:
The EpiAnalytics embedded real-time technology automatically identifies the reason why customers are contacting an organization. Accurate text analytics automatically code inbound emails, Cases, Leads and survey responses.
Analyze Twitter or Facebook comments. EpiAnalytics Social Media Content Classification solutions helps contact centers provide insight into customers’ perception about the organization, its products, services, business processes, and agent behavior.
Increased Agent Efficiency / Lower Costs:
Increase Customer / Agent Satisfaction
Start a Trail today, email: firstname.lastname@example.org