| Website | enkata.com |
| Category | Consulting |
| Employees | |
| Founded | 1999 |
| Description | Customer experience management |
| Total | $17.3M |
| Series D, 9/06 Sigma Partners ComVentures Apex Venture Partners | $4.88M |
| Unattributed, 2/08 Sigma Partners Apex Venture Partners | $8M |
| Series C, 10/11 ComVentures Sigma Partners David Stamm | $4.4M |
Enkata makes delivering a great customer experience at a low cost possible. Enkata is a critical component of how world class companies understand and address why customers contact them, why they re-contact them, how to increase customer engagement, and ultimately how to increase customer value. Enkata customers share one thing in common – a commitment to deliver a highly personalized customer interaction, right the first time. Enkata’s on demand Strategic Service Suite products, powered by its patented Action Analytics, are used by over 100,000 end users with over 1 billion transactions managed to date. Enkata customers include global industry leaders such as JP Morgan Chase, Bank of NY Mellon, and Independence Blue Cross.
