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General Information

Websiteenkata.com
CategoryConsulting
Employees
Founded1999
DescriptionCustomer experience management

Offices

San Mateo, USA
2121 S. El Camino Real,
12th Floor
San Mateo, CA, 94403
USA

Funding

Total$17.3M
Series D, 9/06
Sigma Partners
ComVentures
Apex Venture Partners
$4.88M
Unattributed, 2/08
Sigma Partners
Apex Venture Partners
$8M
Series C, 10/11
ComVentures
Sigma Partners
David Stamm
$4.4M

Tags

Enkata Technologies

Enkata makes delivering a great customer experience at a low cost possible. Enkata is a critical component of how world class companies understand and address why customers contact them, why they re-contact them, how to increase customer engagement, and ultimately how to increase customer value. Enkata customers share one thing in common – a commitment to deliver a highly personalized customer interaction, right the first time. Enkata’s on demand Strategic Service Suite products, powered by its patented Action Analytics, are used by over 100,000 end users with over 1 billion transactions managed to date. Enkata customers include global industry leaders such as JP Morgan Chase, Bank of NY Mellon, and Independence Blue Cross.

Milestones

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Compete

Enkata

Sources

  1. VentureBeat (venturebeat.com) [edit]
  2. VentureBeat (venturebeat.com) [edit]
  3. Enkata raises another $4.4M to improve cloud-based workforce and customer service tools (venturebeat.com) [edit]
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Last Edited 10/3/11

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