Dezide

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Dezide develops software for decision support and guided troubleshooting. The software can be used through web-based interfaces, standalone tools and embedded in larger software systems. It is primarily used to optimize technical customer service functions with better self-service and better internal knowledge sharing, but it can in principle be used in any kind of decision scenario, where a user should be guided to the best solution/recommendation through a sequence of questions.

In this way, slow and error-prone fault diagnostics and problem solving processes when servicing complex products can be made much more efficient, precise and consistent.

The product is based on Artificial Intelligence technology (Bayesian Networks) to make it more:

• scalable: no other technology world-wide can scale to handle the extreme complexity that Dezide Advisor can handle.
• much more precise: even when facing very high uncertainty and conflicting information, we can mathematically prove that Dezide Advisor will reach the correct conclusions.
• much easier to maintain and manage: special patented knowledge management tools for developing the knowledge base makes it easy and fast to structure and maintain the knowledge.

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Dezide Advisor

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