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General Information

Websiteconversocial.com
Blogconversocial.com/...
Twitter@conversocial
CategorySoftware
Phone020 7045 0970 (UK) or 631-913-1421 (USA)
Emailsupport@conversoc...
Employees32
Founded11/2009
DescriptionSocial Customer Service Software

Offices

London Office
Epworth House
25 City Road
London, EC1Y 1AA, USA
New York Office
116 W 23rd Street
5th Floor
New York, NY, 10011
USA

People

CEO & co-founder
VP of Engineering
Board Member
US Marketing Manager
COO & co-founder
Non-Executive Director

Funding

TOTAL $6.8M
FUNDING TOTAL $6.8M
Series A, 5/2011
DFJ Esprit
$2.4M
Venture Round, 9/2012
DFJ Esprit
Venture Round, 5/2013
Octopus
DFJ Esprit
$3.2M

Competitors

Tags

Conversocial

Conversocial is a cloud solution that enables businesses to manage social media as a large-scale customer service channel.

Hundreds of major brands use Conversocial in the contact center to handle high-volume customer service through social media in the most efficient and secure way possible. We cut through the noise of social media to automatically identify and prioritize customer service issues, with natural language processing that adjusts to specific industry needs.

Customizable workflows and permissions are designed to scale up to large teams of agents and managers, with an intuitive interface that’s easy to learn and use, with the ability to fully integrate into the contact center. Real-time tools and analytics enable managers to track customer service performance and agent productivity.

We are designed for rapid implementation. As a result, our clients are able to immediately manage the growing volume of customer service conversations taking place over social in the most efficient and cost effective way.

Recent Milestones

Videos

Screenshots

Sources

  1. Conversocial Secures $2.4m Series A Round From DFJ Esprit To Grow Social Media Tools (techcrunch.com) [edit]
  2. Conversocial Raises $1.25M and Moves to New York to Turn Bitchy Tweets into Customer Service Opportunities (pandodaily.com) [edit]
  3. Conversocial CRM Social Media Tool Raises $4.4M Led By Octopus Investments (techcrunch.com) [edit]
  4. Press Release (wavespr.com) [edit]
    Conversocial Launches Enterprise Edition, Sells Into Big TV Broadcaster (techcrunch.com) [edit]
    Conversocial secures £1.5m funding from DFJ Esprit for its social media tools (eu.techcrunch.com) [edit]
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Last Edited 4/10/14

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