| Website | contactsolutions.com |
| Blog | contactsolutions.... |
| @CntactSolutions | |
| Category | Communications |
| Phone | 703-480-1620 |
| margaret@thinkdes... | |
| Employees | |
| Founded | 2002 |
| TOTAL | $46M |
| FUNDING TOTAL | $46M |
| Venture Round, 9/10 North Bridge Growth Equity | $46M |
Contact Solutions delivers on-demand contact automation solutions including IVR, email/text messaging and web transactions, and call center analytics.
The company’s core business is to ensure its clients’ self-service automation rates continue to increase well after the initial deployment. With its game-changing Continuous Improvement Practice and world-class IVR hosting facilities, Contact Solutions is incentivized to continually find new contact center savings for their clients. By continuously identifying, implementing, and monitoring inbound/outbound notification solutions, Contact Solutions consistently raises the bar on customer savings by reducing live-agent costs and stepping up the end-user experience.
