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Casengo

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Casengo is adjustable, affordable social customer support software in the Cloud. It enables companies to provide customer service through social networks, email or chat. Casengo brings the human touch back into customer service: it makes real-time conversation, regardless of channel type, simple by using a unique Hybrid Messaging Timeline. Whether a company consists of just one person or a large team, it’s always time to Casengo.

Founded in 2011 by customer support software and Cloud brothers Floris (34) and Thijs (31) van der Veen, Casengo will be launching its first product in the fall of 2012.

Features:

Supported Channels: social networks, chat, email

Applications: agent, admin, support portal, hybrid messaging timeline

Cloud: instant delivery, 365/24/7 availability, best-in-class security

Unique Selling Points:

Hybrid Messaging Timeline: seamless, real-time, irrespective of communication channels

Social Enterprise: transform customer service from a cost center into a revenue-generating profit center. Customer endorsements through social media, and pro-active brand and sales influence.

Unmatched end-user usability: designed with you in mind, making things simple again.

Move beyond talking about abstract technology and so-called multichannel. It’s #timetocasengo!

Recent Milestones

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• 
  Casengo — Casengo launches out of beta (12/12/12)
  Posted 12/12/12 at 12:10am via pressdoc.com
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  Casengo — Casengo launches out of beta (12/12/12)
  Posted 12/12/12 at 7:16am via pressdoc.com
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  Casengo added Floris van der Veen as Founder - CEO. (10/1/11)
  Posted 3/24/12 at 4:33am
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  Casengo added Thijs van der Veen as Founder - CTO. (10/1/11)
  Posted 3/24/12 at 4:33am
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  Casengo added Ron van Valkengoed as Strategic Advisor. (10/1/11)
  Posted 3/24/12 at 4:33am

Videos

Screenshots

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Above: Case management as it should be: finally back in control
Uploaded: 12/13/12

Above: Helping webshops and small businesses manage email, chat, phone and social media inquiries.
Uploaded: 12/13/12

Sources

20,000 happy customers later, Casengo launches out of beta (casengo.pressdoc.com) [edit]
20,000 happy customers later, Casengo launches out of beta (casengo.pressdoc.com) [edit]