|Phone||+31 88 548 3200|
|Description||Social Customer Support Software|
Casengo is adjustable, affordable social customer support software in the Cloud. It enables companies to provide customer service through social networks, email or chat. Casengo brings the human touch back into customer service: it makes real-time conversation, regardless of channel type, simple by using a unique Hybrid Messaging Timeline. Whether a company consists of just one person or a large team, it’s always time to Casengo.
Founded in 2011 by customer support software and Cloud brothers Floris (34) and Thijs (31) van der Veen, Casengo will be launching its first product in the fall of 2012.
Supported Channels: social networks, chat, email
Applications: agent, admin, support portal, hybrid messaging timeline
Cloud: instant delivery, 365/24/7 availability, best-in-class security
Unique Selling Points:
Hybrid Messaging Timeline: seamless, real-time, irrespective of communication channels
Social Enterprise: transform customer service from a cost center into a revenue-generating profit center. Customer endorsements through social media, and pro-active brand and sales influence.
Unmatched end-user usability: designed with you in mind, making things simple again.
Move beyond talking about abstract technology and so-called multichannel. It’s #timetocasengo!