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General Information

Websitecarbonite.com
CategoryNetwork/Hosting
Phone877-665-4466
Email
Employees68
Founded5/06

Offices

People

CEO & President
CTO
Board
Board
Board
Director of Media & Direct Marketing

Funding

Total$46M
Series A, 3/06
3i Group
Common Angels
Keiretsu Forum
$2.5M
Series A, 12/06
3i Group
Common Angels
$3.5M
Series B, 12/07
$5M
Series B, 5/07
Menlo Ventures
3i Group
Common Angels
$15M
Series C, 9/08
3i Group
Performance Equity Partners
Menlo Ventures
Common Angels
$20M

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Tags

carbonite, backup, storage

Carbonite

Carbonite was originally focused on photo storage, but in May of 2006 changed paths. They now offer a very competitive internet based backup solution. For $50/year Carbonite will backup all the data on your computer as long as it’s connected to the internet. The service has no upload limits and Carbonite can surely handle all of your data with a datacenter that can hold 1.5 petabytes (1.5 Petabytes = 1,572,864 Gigabytes) of data.

In the last year nearly 100 million digital photos, documents, emails and other files that otherwise would have been lost forever, have been recovered using Carbonite.

Carbonite claims that “statistically, you have about a 1 in 12 chance of having your hard drive crash in any given year, about a 1 in 10 chance of having your laptop stolen, and about a 1 in 3 chance of serious data loss through your own errors.” Regularly backing up your hard drive is one thing that way too many people don’t do and Carbonite provides an easy solution.

In addition to being able to signup through their website, they offer a boxed product available at Staples, CompUSA, Amazon and other stores. Also, Carbonite signed an agreement with Microsoft to include a year of free online backup with Microsoft Money 2007 and is included as part of a software kit named OrganizeMY Electronic Filing Cabinet For Dummies. Carbonite recently launched both remote access features and a Mac client in March 2009.

Carbonite competes with Mozy, AllMyData, Backblaze and others.

Products

Carbonite

Websitecarbonite.com
StageLive
Launch DateJuly 18, 2007
Tags backup, carbonite, file-storage

Carbonite’s backup solution works by placing colored dots on your files and folders. Different colors represent if the file has been backed up, will be backed up or will not be backed up. Once Carbonite is setup, it requires little ongoing work on behalf of the user.

The Carbonite client is always looking for new data on your PC. When you add or modify files, Carbonite starts backing them up immediately. It backs up about 2GB per day over broadband. Backups automatically slow down while you’re using your computer and speed up again when your computer is idle. Your data is encrypted using the same techniques that most banks and e-payment sites use and then stored on Carbonite’s secure servers.

If you ever do run into a problem and need to restore your data, you can download your files at up to 15GB per day over broadband. Overall Carbonite offers a good backup solution that isn’t tedious, time consuming or too expensive.

Carbonite screenshot
Above: Carbonite Screenshot -- #1
Uploaded: 2/5/08

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Comments

David Friend - May 20, 2009 at 6:28am
Reply to: Remote control software - May 4, 2009 at 11:53am Not true. Carbonite doesn’t exclude any file types on the production version. Some file types are not included by default, but all you have to do is right click on a file and select “back this up” or select “Properties” and under the Carbonite tab, select “Back up all files of this type.” You can back up movies, executables, anything. David Friend | Chairman & CEO Carbonite, Inc. | 334 Boylston St., 3rd Floor | Boston, MA | 02116 Office: 617-587-1110 | Fax: 617-587-1101 www.carbonite.com Backup. Simple.
Remote control software - May 4, 2009 at 11:53am
I tried this out, but the free trial excludes video files, MP3's, and exe's, as well as many others. The full version excludes video and exe's and others. It's a shame because these are precisely the files that need to back up. Does anyone know of any other solutions for this?
J. McAnulty - January 13, 2009 at 9:15am
Unfortunately, I am finding Carbonite to be erratic in backing up simple files. It would be a great service if it was reliable, but it isn't. The tech support consistently has been having me reinstall Carbonite which is no easy task. I have lost confidence in Carbonite.
pat dean - November 23, 2008 at 8:39am
carbonite has been down on my computer for going on two weeks now. I try to contact someone and find their site is down as well. I finally contacted someone yesterday ( online help ) and this person told me to reinstall carbonite on my computer ? she sent me the instructions and the first instruction was to " log on to www.carbonite.com/manage ? the site is down so here i am ready to cancell my membership and contact the attoney general in my state to see if i have recourse to get my money back.. i will change this week to another back up place
Michael Romano - August 4, 2008 at 2:04pm
Carbonite has terrible customer service. Their product/service sounds great in principle, but the total lack of customer service makes the product worthless. For example, I just had a need to talk to one of their techs this afternoon. I called. They are only open 9-5pm Eastern time. So what happens when someone like me calls at 2:02pm? I get absolutely no help in restoring my files. All of my backups are worthless until I can hopefully reach someone tomorrow. In a digital age, this is totally unacceptable.
N Kommera - February 25, 2008 at 10:21pm
Video files are not automatically backed-up. They need to be individually selected by going into folders and sub-folders. There is no one-stop option to universally backup videos. This is the major drawback. They need to make it very clear in their advertising and marketing. Other than that it does what it promises and keeps it simple.
trooper - December 6, 2007 at 5:59am
We use flipdrive.com for quite some time now. It has proved to be very user-friendly and haven't encountered any issues so far. Prices are pretty good too - 20Gb for $50/year.
John E Turnidge - November 8, 2007 at 6:59am
Good overview for a tremendous product.

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Sources

  1. 3i.com [edit]
  2. boston.bizjournals.com [edit]
  3. Mass High Tech (bizjournals.com) [edit]
  4. Carbonite, online backup company, raises $15M (venturebeat.com) [edit]
  5. Mass High Tech (masshightech.com) [edit]
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Last Edited 6/17/09

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