|Description||Cloud Call Center|
Most of the big companies have customer service departments. All of those customer service departments need computers, phones, and a wide range of software (CRM, collaboration, cloud storage, email).
That means hardware expenditures, VoIP fees, and a bunch of non-integrated software. And they have to constantly switch between apps, browser tabs, their desk phone, etc. - losing valuable time.
Callision is an umbrella that ties all of the software together, adds a layer of VoIP, collaboration, and monitoring, and leverages bring-your-own-device concept by allowing employees to use their laptops/tablets/phones to do their job.
Callision is like a virtual desktop for call center employees - it allows them to make HD calls, chat, send files, and much more - straight from the web browser on their computer or tablet. It integrates with the software most companies already use (including Salesforce, Box, and Google Apps), and makes it easy for the company management to see the whole picture of their daily operations.
-It is a fully cloud office/call center suite (SaaS) -Incorporates: PBX, Cloud Storage, Chat, Email, Real-Time Employee Monitoring -The nature of the platform leverages BYOD and gamification -Provides extensive reporting on employee performance, call center metrics, and employs real-time issue notifications (long call queues, bad employees, unsatisfied customers) -Flexible API allows to integrate with any SaaS product the company may use, and allows third-party developers to build apps on Callision platform
Callision OverviewAdded: 2/13/13