|Description||Live Customer Support Solution|
BUSINESS DESCRIPTIONButterflive is a unique and efficient SaaS solution for e-merchands and publishers who want to optimize customer interactions, increase conversion and boost customer satisfaction.
It provides real time insights and smart engagement tools to get the most out of the website’s live audience.
Incoming traffic to a website is analyzed against custom criteria and thresholds of engagement from Butterflive’s proprietary scoring engine composed into 30+ criteria. It allows marketers to better understand their engagement and sales funnels thus improving conversion rates.
PROBLEM SOLVED Websites are like black boxes: once you’re in, nobody knows how visitors navigate it nor what engages/disconnects them. With Butterflive, you will never miss an engaged prospect on your website again and you will optimize your CRM resources by diminishing the number of agents Butterflive has a built-in notification system that automatically alerts agents when a visitor has reached the engagement threshold you set in your preferences. It also offers timely and relevant engagement opportunities to your visitors via an elegant and simple live chat
MARKET OPPORTUNITY 90%+ websites are not equipped with a satisfactory and cost-efficient engagement solution. 92% of users have left an e-commerce website without having performed a purchase. Live chat is the preferred interaction channel during pre-purchase, purchase and post-purchase stages. Live chat offering is the number one evidence of online customer careness (73%) Online customer attitude is shifting towards a desire of more simplicity (54%) and real-time (42%) cScape
CORE SERVICE Butterflive SaaS Engagement Solution is composed of - a tiny script to install on the website pages to track - a desktop dashboard of your website activity in real time - a live engagement scoring engine - an admin section to edit your profile informations and preferred engagement threshold settings - a built-in notification system - a dynamic live chat tool
BENEFITS Cost effective Easy to set up Instant actionable data Automated process Customer agent staffing optimization