|Description||Call Center Management Software|
|Series E, 4/05 |
ArrowPath Venture Partners
Technology Crossover Ventures
US Venture Partners
BeVocal, Inc. provides hosted customer automated self-service solutions for communications service providers and enterprise call centers. The company offers speech-based customer care solutions for the mobile communications market. It provides an integrated suite of voice and data applications, as well as voice hosting solutions. The company offers speech-enabled call routing applications that allow callers to self-navigate; speech-enabled destination applications that automate service interactions; and self-service data applications that are designed to provide a unified user experience. Its self-service system deflects traffic from live agents, as well as executes a range of customer interactions, including new customer service activation, customer care, automated demand generation, purchases, and fulfillment. The company was founded in 1999 and is headquartered in Mountain View, California. As of April 24, 2007, BeVocal, Inc. operates as a subsidiary of Nuance Communications, Inc.