|Description||Workforce Management Dev.|
Better Plan is a leading provider of workforce management solutions for small and medium call centers and help desks. Our innovative WFMwizard software solution was introduced in May 2009. Based on our unique methodology and algorithms for call center capacity planning and optimization, WFMwizard has proven successful for many companies and shown a high, measurable and quick ROI. WFMwizard significantly increased the efficiency and effectiveness of call centers in leading credit cards, telecom and other companies.