Aurus IT Solutions

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Aurbit is a content management system that integrates existing systems into one platform and centralises all knowledge and information.

Clients have the option of selecting modules that fulfill their requirement. Alternatively, they can also opt add their current web based solution into the CMS to integrate all systems into a single platform.

Some of the primary modules are: 1) Enterprise Specific IM Client 2) Attendance Systems 3) Document Management Systems 4) Leave Management System 5) Feedback Modules 6) Address Book 7) Briefing Modules 8) News Feeds and many more

OTES Is a Web-based Learning Management System with the ability to train and evaluate, new or current employees on: 1) Current Knowledge 2) Internal Processes 3) Primary software

The system allows you to evaluate employees on their usage of your primary systems like the CRM, ERP etc. It does this by simulating the working of your primary systems without allowing the employees any access to the actual system and internal data.

Managers receive extensive analysis such as the ability to compare:

1) The employee’s performance across his entire tenure with the organization. 2) The employees performance against team members or peers. 3) The employee’s software usage skills across a time period. 4) Overall department or team performance levels

TShoot is a knowledge management solution that empowers process experts, with the ability to guide employee throughout their interaction with the customer.

The process managers receive reports and analysis of this interaction to analyze process flows and reduce their dependency on CRM notes.

It also provides additional reports across multiple parameters such as time taken vs. different types of customer queries, total time taken by each team on a customer query, etc.

This helps managers optimize their current processes and increase the overall quality of their customer service.