| Website | assistly.com |
| Category | Consumer Web |
| Employees | |
| Founded | 10/09 |
| Description | Customer service done right |
Assistly, first announced in October 2009, is currently a stealth startup.
Assistly is a software company focused on customer interaction and customer relationship management (CIM & CRM). The application incorporates support for case management (customer profiles, history, dispositioning, tracking) and interaction management (chat, email, callbacks, self service, knowledge base, twitter, etc.) There are three different types of users of the application: end customers that send in support questions via the channels; agents that service the interactions and provide support to customers; and administrators that configure the system. The company will deliver its software in a hosted and managed fashion.
